Returns & Exchanges
At AJAZZ, we stand by the quality of our gaming peripherals and offer a 30-day return window for items in original condition. Whether you need a different switch type or a full refund, our team is dedicated to ensuring your setup is perfect.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Place the product in its original packaging, including all accessories, manuals, and keycap pullers, ensuring the item is securely padded for transport.
Ship to AJAZZ
Affix the provided shipping label or use a trackable carrier to send the package to our designated service center for quality inspection.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing